Course Description

Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.  Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills.  In this seminar, you will learn how to develop EI in yourself, co-workers, superiors and subordinates, making conflict resolution successful for all involved.

See specific content information below in sections "Expected Outcomes" and "Attend and You Will Learn."

Who Should Attend

Any professional interested in learning to master emotional intelligence, and pave the way for successful conflict resolution.

Attend and You Will Receive

Upon successful completion of this course, you will receive a certificate of completion from NC State University.

Attend and You Will Learn / Expected Outcome

Expected Outcomes

Those working in any field will learn to identify actions that use emotional intelligence and those that do not, will learn steps to insure that emotional intelligence is in play, and will be able to take steps to resolve conflict while preserving important relationships.


Attend And You Will Learn

  • The importance of Emotional Intelligence (EI) 
  • The three models of EI
  • 14 steps to developing EI
  • 10 ways to enhance your own EI
  • Ideas to help others develop EI

Notes / Additional Information

For a full color brochure, click here

Applies Towards the Following Certificates

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.